A Plus SMP Privacy Policy

Effective Date: August 15, 2026

A Plus SMP (“A Plus SMP,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when visiting our website, requesting information, scheduling a consultation, communicating with us, or purchasing our products or services.

This Privacy Policy explains what information we collect, how we use it, when it may be shared, and the choices available to you.

By using our website or services, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information that you voluntarily provide to us, including:

• First and last name

• Email address

• Phone number

• Mailing or billing address

• Consultation and appointment information

• Information you provide about your hair, scalp, hair loss concerns, or desired services

• Photos or images you voluntarily submit for consultation or service-related purposes

• Communications you send to us by text message, email, website form, chat, or other methods

• Payment and transaction-related information

• Marketing and communication preferences

• Other information you voluntarily provide to A Plus SMP

Payments may be processed through third-party payment processors such as Stripe. A Plus SMP does not necessarily directly store complete payment-card information processed by these providers.

2. Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

• IP address

• Browser and device information

• Pages visited

• Date and time of visits

• Referring website or source

• Website interactions

• Advertising and campaign information

• Cookie and similar tracking information

We may use cookies, pixels, web beacons, analytics technologies, and similar tools to operate our website, understand visitor behavior, measure advertising performance, improve our services, and provide more relevant marketing.

These technologies may include services provided by platforms such as Google, Meta/Facebook, HighLevel/LeadConnector, and other analytics, advertising, communications, or technology providers.

You may be able to limit or disable cookies through your browser settings. Some website functionality may not work properly if cookies are disabled.

3. How We Use Your Information

A Plus SMP may use information we collect to:

• Respond to inquiries and consultation requests

• Schedule and manage appointments

• Provide scalp micropigmentation services

• Communicate with prospective and existing clients

• Provide customer support

• Process payments and transactions

• Send appointment confirmations and reminders

• Provide requested information about our services

• Send email or SMS communications when appropriate consent has been provided

• Send promotions, discounts, educational information, or other marketing communications when permitted

• Personalize and improve our website and customer experience

• Measure advertising and marketing performance

• Maintain business and transaction records

• Prevent fraud, misuse, or security incidents

• Comply with applicable legal and regulatory requirements

4. SMS and Text Message Communications

A Plus SMP may offer customers and prospective customers the opportunity to receive text messages from us.

Depending on the consent you provide, SMS communications may include consultation follow-ups, responses to inquiries, appointment confirmations and reminders, service-related information, educational information, promotions, discounts, special offers, and other communications related to A Plus SMP.

SMS consent is voluntary and is not a condition of purchasing goods or services from A Plus SMP.

Message frequency may vary. Message and data rates may apply.

You may opt out of SMS communications at any time by replying STOP to a text message from A Plus SMP. You may reply HELP for assistance or contact us at [email protected].

Where separate consent options are provided for informational and promotional messages, A Plus SMP will use your communication preferences to determine the types of SMS communications you receive.

5. Mobile Information and SMS Consent

A Plus SMP does not sell, rent, or share mobile phone numbers, SMS opt-in information, or SMS consent with third parties or affiliates for their own marketing or promotional purposes.

Information may be provided to service providers that assist us in delivering communications or operating our business, such as communications platforms and technology providers, solely as necessary to provide services on our behalf.

SMS opt-in data and consent will not be shared with third parties for marketing or promotional purposes.

6. Email Communications

If you provide your email address, A Plus SMP may send you communications related to consultations, appointments, services, transactions, educational content, promotions, or other business information as permitted by applicable law and your communication preferences.

You may unsubscribe from promotional emails by using the unsubscribe link provided in the email or by contacting us.

7. Photos and Images

You may voluntarily provide photos or images of your hair or scalp for consultation, evaluation, service planning, or related purposes.

Providing consultation photos does not automatically grant A Plus SMP permission to use those photos for advertising, social media, promotional materials, before-and-after galleries, or other public marketing purposes.

When A Plus SMP wishes to use identifiable client photos, testimonials, or similar content for marketing purposes, we may obtain separate permission or consent as appropriate.

8. How We Share Information

We may share personal information with trusted service providers that assist us in operating our business, such as:

• Website and CRM providers

• Scheduling and communication platforms

• Payment processors

• Email and SMS service providers

• Analytics providers

• Advertising platforms

• Professional service providers

These providers may access information only as reasonably necessary to perform services on our behalf and are subject to their own privacy and security obligations.

We may also disclose information when reasonably necessary to comply with applicable law, legal process, court orders, protect our rights or property, investigate fraud or misuse, or protect the safety of our customers or others.

We do not sell your personal information for money.

As stated above, mobile information and SMS consent are not shared with third parties or affiliates for their own marketing or promotional purposes.

9. Third-Party Services and Links

Our website may contain links to third-party websites or use third-party services.

Those third parties operate under their own privacy policies and practices. A Plus SMP is not responsible for the privacy practices of third-party websites or services that we do not control.

We encourage you to review the privacy policies of third-party services you choose to use.

10. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, electronic transmission, or information-storage system can be guaranteed to be completely secure. Therefore, we cannot guarantee absolute security.

11. Your Privacy Choices and Rights

Depending on applicable law, you may have the right to request access to, correction of, or deletion of certain personal information we maintain about you.

You may also:

• Unsubscribe from promotional emails using the unsubscribe link provided

• Opt out of SMS communications by replying STOP

• Request SMS assistance by replying HELP

• Adjust browser settings regarding cookies

• Contact us regarding your communication or privacy preferences

To submit a privacy-related request, contact:

[email protected]

We may need to verify your identity before fulfilling certain requests.

12. Children's and Minor's Privacy

A Plus SMP's services are primarily intended for adults 18 years of age or older. Individuals under the age of 18 may only receive services from A Plus SMP with the written consent of a parent or legal guardian.

We do not knowingly collect personal information from children under the age of 13 through our website without appropriate parental or legal guardian consent. If we become aware that we have collected personal information from a child under 13 without appropriate consent, we will take reasonable steps to delete that information.

For clients under the age of 18, A Plus SMP may require a parent or legal guardian to provide written authorization before services are scheduled or performed and may collect information necessary to document that authorization.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our business practices, technology, services, or legal requirements.

When we make changes, we will update the effective date displayed at the top of this policy. We encourage visitors to periodically review this Privacy Policy.

14. Contact Us

If you have questions about this Privacy Policy, your personal information, or A Plus SMP's privacy practices, contact us at:

A Plus SMP
3600 Sisk Rd, Suite 5E #20
Modesto, CA 95356
Email: [email protected]